Have questions about bg网址 Internet products and services?
Browse our frequently asked questions (FAQs) to get the information you need
Get started by reading our Home Internet overview page, where you can also see which plans are available in your area.
You can also find answers in the FAQs below, which are accessible anytime via the FAQs link in the main menu above. Questions and answers are grouped by topic and by bg网址 product name.
When you’re ready to order, you can speak with a sales representative or order online. To do so, skip straight to the Contact sales link in your main menu.
bg网址 Internet is residential satellite internet service. We’re dedicated to bringing reliable, high-speed connectivity to the hardest to reach people, places, and things — including families in rural or remote areas where cable companies don’t go.
This is how bg网址 satellite internet works:
Read our blog post titled: How it Works: The technology behind satellite internet
bg网址 Internet is best for people who have trouble getting fast internet because they live in remote or rural areas where cable or fiber companies don’t go. It’s great for essential, everyday online activities like shopping, banking, education, and staying in touch with family.
In general, satellite internet is not an ideal solution for VPNs, online video games that require very low latency, and for people who want to replace their cable TV with full-time video streaming. However, bg网址 Internet does work for families who want to stream video – you just need to find the right plan for your needs. Contact sales to discuss how we can help find the best plan for you.
You should get bg网址 Internet because:
WildBlue is the previous residential internet service for what is now bg网址 Internet. Although we still have some customers on this older service, WildBlue service is no longer available for new customers to purchase.
Your monthly data usage is measured by the number of bytes transferred, or used, between your network and the Internet.
Common data measurements are Gigabytes (GB), Megabytes (MB), and Kilobytes (KB). 1 GB is roughly one billion bytes, or about one thousand Megabytes (MB).
1 GB = 1,024 MB of data
1 MB = 1,024 KB of data
1 KB = 1,024 bytes of data
With 1 GB of data, you can visit 3,000 new webpages, send 20,000 text-only emails, listen to 24 hours of music streaming on services like Spotify (at 96 kbps), and more.
Here are some examples of online activity and the typical amount of data used for each:
Data usage by application*
*Figures are estimates only, to show typical use. Individual usage will vary.
Learn more about streaming and data usage in this blog post.
bg网址 Unlimited data plans come with a set amount of monthly High-Speed Data and unlimited Standard Data.
Your monthly High-Speed Data resets on the same day as your monthly billing statement date. At that time, your High-Speed Data usage is reset to zero.
You can always buy more High-Speed Data before or after you've used your monthly High-Speed Data allotment. High-Speed Data can be purchased at any time during the month, but the addtional purchase of High-Speed Data will only be available unti the start of the new billing cycle. To help manage your data usage, we offer a variety of tools including bg网址 Shield and My bg网址 via app or on the web.
Once you’re signed up, our Help Center will be a great resource with tips for how to check and maximize your data usage. If it turns out your internet plan is not meeting your monthly usage needs, you may be able to upgrade your plan to one that better suits your needs.
If you need help choosing the plan that’s best for you, feel free to contact sales.
Watch this video on data and our network.
To find the plan that’s best for you, you’ll want to consider your screen size, screen type, how much and what kind of data you plan to stream. Here’s some information to help you understand what’s involved.
The sharpness of your image depends on both the resolution and the size of your display screen. Put simply: small screens look fine with lower resolution, and larger screens require a higher resolution to look good.
Screen resolution is expressed as the number of pixels your screen can display horizontally and vertically. For example, 1920 x 1080 pixels, or 1080p, is known as full high definition (HD).
Check the details of your plan to determine what video quality is available and take screen size, screen quality, as well as the quality of video you’re streaming into consideration when choosing your plan.
Latency is the time it takes for data to travel from one point to another. In other words, it’s the time – or you could say the delay in time – for data to reach its destination. Low latency is good. High latency is considered annoying.
There are many factors that contribute to network latency, and latency also varies by technology. In general, latency can be an issue with satellite internet service simply due to the distance the data needs to travel. The reason older versions of satellite internet service were slower has more to do with the older technology rather than with latency itself.
bg网址 incorporates groundbreaking web acceleration technology that dramatically speeds up page-load times, minimizing the effect of latency. So, in addition to the much higher speeds enabled by bg网址’s high-capacity satellite, you’ll experience a much faster, more responsive web browsing experience, too.
Although satellite latency is greater than cable or DSL latency, it’s not enough to make a big difference in most uses of the internet (exceptions can be certain video games and virtual private network (VPN) services).
You can use a Virtual private network (VPN) with bg网址 satellite internet service, but it may be slow. VPNs are often used to connect at-home workers to corporate networks, but some VPNs may not work at all. Other Secure Sockets Layer (SSL)-based VPNs may work just fine.
Yes, you can play video games on bg网址 Internet. Performance will depend on the game — some are ok, some are poor, and some may not work at all. As a general rule, online multiplayer action games tend to not work well with satellite internet, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact game performance. Gamers should also bear in mind that software updates and downloadable content count toward your data allowance and can add up quickly. We recommend you download outside of peak hours.
Liberty plans are location-based and are available in many areas. With Liberty Plans, you can always use the internet. You’ll get a set amount of priority data at fast download speeds of up to 12 or 25 Mbps. If you use up the priority data allowance for the particular plan you chose, you can continue using the internet, however the speed will vary depending on network congestion at the time you’re online. Non-priority data speeds during the daytime are generally faster than in the evening when more people are online. Think of it as more cars on the highway during certain hours. For example, during congested hours it may not be possible to stream video. At any time, you can simply buy more priority data or upgrade to a Liberty plan that includes more priority data. Priority data is only available with the Liberty plans. You will not incur any change fees for upgrading your plan.
The right Liberty plan for you is based on your anticpated monthly usage. By providing a range of data options, bg网址 allows you to find the high-speed internet plan that works best for you. Click here to see if a bg网址 Liberty plan is available where you live.
bg网址’s Unlimited plans are available in most areas. Unlimited data plans include a set amount of High-Speed Data and unlimited Standard Data. Unlimited Standard Data kicks in after you've used up your monthly High-Speed Data and during this time, you may experience slower speeds if the network is congested, such as in the evening. When the network is not congested, your service speeds won't be affected, even if you have used all your High-Speed Data.
You can always buy more High-Speed Data before or after you've reached your limit. High-Speed Data can be purchased at any time during the month, but your data counter resets on the first day of each new billing cycle and you will lose any unused additional purchases of High-Speed Data at such time.
If you need help choosing the right plan for you, just contact our sales team for help.
bg网址 is always actively engaged in new technologies that benefit our customers.
At this time, bg网址 residential service requires a stationary, fixed satellite dish installed at your home. We do not currently offer broadband internet service for mobile vehicles, which includes RVs, boats, service vehicles, and more.
Should you have a question about maritime internet services, you can email firstname.lastname@example.org or visit http://maritime.globalcors.com/ for more information.
bg网址 Browser is a new type of web browser that is faster than all leading browsers on bg网址 Internet. It’s a browser that learns over time — in other words, the more you use it, the smarter it gets. It also includes an ad blocking feature which makes it more secure while also helping to protect your privacy by blocking internet trackers. bg网址 Browser is available on Windows, macOS, Android, and iOS. Learn more about the bg网址 Browser here.
You should install bg网址 Browser so you can have both a faster and a safer web experience on bg网址 Internet when compared to leading web browsers. Plus, as a member of the bg网址 Browser community, you will be helping us create a better web experience for all other users by surfing and enjoying the web like you always have — only faster.
Compared to other web browsers, bg网址 Browser’s features operate at faster speeds over bg网址 Internet and have robust security and privacy features. Because of bg网址 Browser’s innovative technology, it’s able to load web pages faster than other leading browsers on bg网址 Internet. bg网址 Browser also has an integrated ad blocker that helps protect you by blocking most malware and internet trackers. Plus, you can get the content you love without unnecessary clutter or using extra data. Learn more about the bg网址 Browser here.
bg网址 Browser is available for the following platforms/operating systems:
You can receive Voice service if you have our 12 Mbps or faster service and live in the continental U.S. (all states and the District of Columbia but not Hawaii and Alaska). At this time, Voice is not available for WildBlue and Exede customers.
You can purchase Voice by calling bg网址 and adding it to your bg网址 Internet plan. Existing bg网址 Internet customers should call 855-463-9333. Billing for Voice for existing bg网址 Internet customers starts five days after Voice is ordered. New customers should call 855-627-2221. Billing for Voice for new bg网址 Internet customers is five days after the date bg网址 Internet service is installed — even if the customer does not activate the Voice equipment.
With the unlimited U.S. + Canada Voice plan, you can place local, long-distance, and toll-free calls to all 50 states, the District of Columbia and Canada for residential use. This includes calls to landlines, wireless, and VoIP lines. Calls to other countries will incur additional charges. To see international calling rates, click here.
There is a 6-month service term for Voice. For details, please see your Customer Agreement.
With Voice, you can expect the same reliability as bg网址 Internet because they use the same satellite and internet connection. We strive to maintain highly reliable and available service using our network management and monitoring expertise.
Voice supports calling features including voicemail, caller identification (ID), caller ID block, call hold, call forwarding, call waiting, call return and disable call waiting. You can find more details here.
You can set up one phone line per account with Voice.
In most cases, a Voice adapter already comes integrated into your Wi-Fi modem. You’ll need to provide your own home phone handset(s) to plug into the Voice adapter. You can also plug your adapter into a cordless base station to enable phone service throughout your home.
Most home phone/handsets and wireless phone base stations work very well with Voice.
Yes, you can plug the Voice adapter directly into your home phone wall jack, but we’ve found that existing legacy home wiring often adds noise to your phone connection. Instead, we recommend using a phone base station (which allows for multiple, wireless-connected handsets) that plugs directly into the Voice adapter.
It typically takes 5-10 business days to transfer your phone number to Voice.
Yes, you can call 911 with Voice — although 911 service from a satellite may be limited in comparison to 911 service available through traditional landline telephone carriers. Please see the Voice Addendum to the Customer Agreement for more details on the limitations.
Yes, you can prevent your phone number from appearing in phone books or other directory listing services. You choose your directory listing preference when you sign up for Voice, and you can change how your phone number appears by calling Voice Customer Care at 1-855-463-9333.
If you want to block someone from calling you, you have several options. We recommend adding your phone number to the National Do Not Call Registry to prevent telemarketing calls (www.donotcall.gov). If there is a specific phone number you’d like to have blocked from calling your Voice line, please call Voice Customer Care at 1-855-463-9333.
When your power goes out or your internet connection goes down, you lose the ability to make or receive phone calls on Voice. Voice relies on your bg网址 Internet connection to place and receive phone calls.
Voice supports many (not all) faxing and security monitoring services, which are subject to certain limitations.
There is no maximum amount of toll or international calling you can do each month with Voice as long as you continue to pay your bill. If your total monthly toll charges exceed $200 or you use a total of more than 3,000 minutes in a month for all your calls, you may be contacted by bg网址 Customer Care to verify the charges in order to prevent fraud and bill shock.
A bg网址-certified technician will discuss site requirements with you, such as a clear line of site to the southern sky, and will help you choose the best location for the dish. Someone over the age of 18 must be present during installation.
The main equipment you need for bg网址 Internet is an official bg网址 satellite dish, transceiver and bracket assembly, a bg网址 internet modem, and the related cables and hardware. This equipment is supplied by bg网址 and will need to be returned at the end of your contract.
The bg网址 satellite dish is about the same size as a satellite TV dish. bg网址 Wi-Fi modems and gateways are about the size of a large book. Our new bg网址 Wi-Fi modem and gateway also includes a built-in wireless router.
Learn more on our Installation page.
A bg网址 dish does not necessarily have to be permanently installed on your home. In many cases, your dish can be installed to a 4-foot pole mount, which is mounted on the ground near the home. Fixed options include a roof mount, wall mount, brick mount, side mount, under-eave mount, and stub mount.
No, bg网址 customers cannot install their own satellite dishes. Installation requires a trained technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.
Before scheduling an installation, you will need to check your landlord or homeowner’s association (HOA) to see if they allow the bg网址 satellite dish The bg网址 dish is governed by the FCC Over-the-Air Reception Devices (“OTARD”) Rule. The bg网址 dish has the same classification as other residential dishes like satellite television dishes. It can be mounted on your home unless your landlord or HOA specifically prohibits dishes of any kind.
The installation process is quick and easy. A certified professional technician will install the equipment and activate the bg网址 Internet service at your chosen location. The satellite dish is about 30 in. wide x 28 in. high and can be easily mounted on your roof, on an outside wall of your home, or on a pole in the ground. A cable from the dish connects to the modem, which connects to your computer. Installations typically take 2-3 hours. Learn more about the installation process on our Installation page.
Yes, your bg网址 Internet service will come with a new bg网址 modem or gateway with built-in WiFi. If you want, you can use any modern wireless modem. A wireless modem will allow you to create a home network with your bg网址 Internet service, which will let you share the service wirelessly with your computer and other devices such as tablets and smart phones.
You should know we take network security very seriously at bg网址, and we make every effort to ensure our network is secure. Individual customers on our network also have a big role to play in staying safe online, which means using firewalls, antivirus software, and strong passwords that are changed regularly. For example, a good reason for you to use antivirus software is that some viruses can send and receive data without your permission, which may use your data allowance.
Additionally, every bg网址 Internet plan comes with bg网址 Shield, our easy-to-use and hassle-free network protection service that defends against common online security threats. bg网址 Shield actively monitors and blocks suspicious activity and guards against cyberattacks, so you can keep your private information private. Learn more here.
You should use an antivirus software that you trust. You’ll probably find there are lots of antivirus software options available to you. A general guideline is to purchase your antivirus software instead of relying on a free tool. A purchased product will probably be more robust as well as being updated more frequently than a free version.
The Acceptable Use Policy outlines important requirements regarding permissible and prohibited uses of bg网址 Internet service. Some of the prohibited uses have security implications. View the Acceptable Use Policy on our Legal documents page.
You’ll pay your bg网址 statement by providing us with a form of payment that we’ll automatically charge on the same day each month. We’ll send you an email at that time advising you that the payment is processing. We bill a month in advance, so the payment will be for the next 30 days of service. You can choose to pay with a credit/debit card or a bank account (ACH transfer). Once you’re set up with automatic payments, you’ll always be able to view your statement online at My bg网址 web or My bg网址 mobile app.
bg网址 Internet has a 24-month service agreement. If you disconnect before the end of the 24-month service agreement, you may be charged early termination fees. These fees are $15 for every month remaining in the minimum service term. For example, if you canceled service 20 months into the 24-month minimum service term, you would pay $15 a month for the four unfulfilled months, or a total of $60.
Yes, if you disconnect your bg网址 Internet service before the end of your 24-month minimum service term, you may be charged an early termination fee of $15 for every month remaining on the contract. For example, if you were to cancel service after 10 months of your 24-month contract, you would pay $15 a month for the remaining 14 months of your agreement (14×15 = an early termination fee of $210). If you have bg视讯android版下载的声音, you may be subject to additional early termination fees regarding the 6 month offer, if applicable.